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Company Profile

Elevating your business through exceptional customer experience.

A Dubai-based business process outsourcing partner delivering multilingual customer support, video identity verification and marketing outreach for telecom and financial services clients across the Middle East and Europe.

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Headquarters
Dubai, UAE
Established
2025
Operations
24 / 7, Year-round
Support
Five languages
01 — Company Overview

Who we are.

TFGM Global Services FZCO is a professional business process outsourcing firm specialised in inbound and outbound call centre operations. Established in 2025 and headquartered in Dubai, UAE, we serve clients across the Middle East, Europe and beyond.

Our core expertise lies in customer support, marketing support, customer registration and video authentication — with a focus on delivering measurable outcomes for clients across the telecommunications and financial services sectors.

We are a licensed Free Zone Company (FZCO) committed to delivering exceptional customer care, brand-consistent communication and long-term value for every partner we work with.

Established 2025
Headquarters Dubai, UAE
Entity FZCO
Operations 24 / 7
Languages Arabic · English · Romanian · Croatian · German
02 — Our Core Services

Six disciplines, one operational standard.

From front-line customer interactions to back-office coordination, our service lines are designed to be deployed individually or as an integrated programme.

Customer Support

Professional inbound and outbound call handling across multiple languages. We manage inquiries, complaints and feedback around the clock.

Marketing Support

Outbound marketing campaigns delivered via call centre channels — product awareness, promotional outreach and customer engagement programmes.

Video Authentication

Secure, high-resolution video-based customer registration and identity verification — a specialist service for telecom and financial sectors.

CRM & Data Management

Every interaction is logged, analysed and used to improve future performance. We track full customer lifecycles and deliver actionable insights.

Lead Generation

Systematic outbound calling to identify and qualify potential customers, generating verified leads for your marketing and outreach campaigns.

Administrative Support

Loyalty programme management, customer notifications, appointment scheduling and back-office coordination to keep your operations smooth.

03 — Key Capabilities & Statistics

Operational scale, measured daily.

Our capacity and capabilities are designed for partners who need consistent, brand-aligned delivery without managing it in-house.

8,000+
Calls handled per day
20+
Expert call agents
5
Languages supported
24/7
Operations, year-round
2025
Year established

Core capabilities

Inbound and outbound call management
CRM data capture and analytics
Customer registration and onboarding
Customer loyalty programme support
Video identity verification (KYC)
Lead collection and qualification
Marketing campaign outreach and support
Multilingual agent teams
04 — Customer Support Solutions

What we deliver, every day.

Our call centre team handles more than 8,000 customer interactions every day across inbound and outbound channels. Every call is handled by trained, multilingual agents who follow client-defined protocols — ensuring brand consistency at every touchpoint.

We specialise in high-complexity support scenarios, including customer registration, video-based KYC verification and onboarding workflows for European telecom operators.

Our 24/7 operational model means your customers receive the same quality of service whether they contact you at 9 AM or 2 AM — without the overhead of managing a shift-based in-house team.

Inbound & Outbound

Full-coverage call management across every channel, structured around your service-level commitments.

Video Authentication

High-resolution, audit-grade KYC and identity verification sessions for regulated onboarding flows.

24 / 7 Availability

Round-the-clock service with no blackout periods, holidays included.

05 — Marketing & Additional Services

How we run a marketing campaign.

01

Campaign Briefing

Understand your goals, define the target audience and craft outreach messaging.

02

Outbound Outreach

Agents execute calls using brand-consistent, client-approved scripts.

03

Lead Nurturing

Follow-up calls engage prospects and build awareness of your product.

04

Reporting & Insights

Full campaign reporting, call analytics and recommendations delivered to you.

Additional services

  • Customer loyalty programme support
  • New product and service notifications
  • Lead collection and database building
  • Administrative back-office processing
06 — CRM & Technology

Data is the backbone of every interaction.

Customer Relationship Management is the backbone of our operations. Every call, interaction and data point is captured, stored and analysed to build a comprehensive picture of your customers' behaviour and needs.

Our CRM infrastructure enables us to deliver personalised, data-driven support at scale — treating each customer as an individual, not a ticket number.

All data captured belongs to our clients. We use it solely to optimise performance, define targeting strategies and prepare market reports for your business.

Data Capture

Every interaction logged in real time.

Analytics

Call performance and trend reporting.

Security

Data handled with full confidentiality.

Video KYC

HD video authentication for KYC workflows.

07 — How We Work Together

A four-stage engagement model.

From the first conversation to a long-term partnership, our engagement model is designed for clarity and accountability at every stage.

08 — Get in Touch

Let's build your business together.

Tell us about your operational challenge and we will respond with a tailored commercial proposal within one business day.

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